Terms & Conditions

  Validity of Domain name registration and Web Space is for default year from the date of account creation / date of registration either customized years

  The service entitlement / features are not transferable.

  Official communication has to be sent to support@itacumens.com for any changes to be made in postal address, e - mail ids or any other service features.

  Payment has to be sent before the due date mentioned in the invoice failing which account will be deactivated.

  Accounts cannot be used for any of the following purpose : Bulk mail, Spamming or sending UCE ( unsolicited commercial mail ), software piracy, distribution of pornographic material, Publishing of obscene pictures, hacking or attempting to use machine or network resources for unlawful / illegal purposes or any other illegal activity. Any account violating these rules will be terminated without notice if notification comes from concerned department and no refunds will be issued, not withstanding penal provisions under the Indian Cyber laws enacted by the Govt. of India from time to time.

  Data transfer charges per month will be applicable for clients who exceeds the bandwidth limit set by the company.

  30 days advance notice is required for withdrawal of service from clients for the following services VPS, Dedicated server hosting and Co-location hosting

  IT Acumens is not responsible for the sanctity or authenticity of web contents of any website uploaded by their clients.

  IT Acumens reserves the right to alter, amend or change these policies at any time. All accounts are required to comply with any changes made to these policies while their account are active. Notification of any major changes to the policies will be emailed to all accounts.

  Renewal account are advised to pay the annual charges before due date of their accounts to avoid deactivation.

  Service specifications and pricing subject to change without notice.

  IT Acumens reserves the rights to register/renew/transfer domain names of the existing/new customers.

  30 days money back guarantee is for web hosting and not domain name registration.

  Total amount will be refunded if requested by the client. The request should be made within 30 days from the date of account creation.

  The amount will be refunded only if the reason/explanation given by the client is found genuine and satisfying to the management of IT Acumens.

  Technical support is available for standard web sites with standard features but in case the client is going to run web application like CRM/CMS etc with database support then they need to inform our tech and sales department while placing the order /uploading the content as the support for these sites will involve additional charges.

  All Legal matters subject to Chennai jurisdiction.

  Domain Name Registration/Renewal will be done only for IT Acumens clients i.e, those who avail web space form IT Acumens.

  Backup of website content taken once in 7 days and to be used only for disaster recovery of servers. Clients are expected to have the backup of website content and database. No Back up will be provided on individual basis.

  Mail Backup will not be provided for mails inside web mail folders. Clients are requested to download the mails regularly through local mail client.

  Bulk Mailing - Clients are requested not to send bulk mails in any form (solicited or unsolicited or commercial mails). The service will be deactivated if client is found sending bulk mails without notification. Clients should not send more than 200 mails per day on regular basis through single email id. Sending more than 200 mails per day may involve commercials and may need server admins approval.

  Resource Usage - In a Shared Hosting environment we can't allow a single website or databases or Mail services to use any of the system resources more than 10% for a period longer than 60 seconds will be deactivated immediately with out any notifications and your web site will remain stopped until you are able to resolve this issue in a local development environment and ensure this type of usage will not repeat.

  Scheduled Maintenance - To ensure optimal performance and security of the Services, IT Acumens will routinely perform maintenance on a regularly scheduled basis within its published maintenance windows. This may require specific Services to be suspended during the maintenance period. IT Acumens schedules maintenance windows according to its policies. Service unavailability due to scheduled maintenance will be excluded from “Your” uptime calculations for availability. IT Acumens will use commercially reasonable efforts to notify “You” in advance of any scheduled maintenance that may adversely affect “Your” Services.

  Emergency Maintenance - Under certain circumstances IT Acumens may need to perform emergency maintenance, such as security patch installation or hardware replacement. IT Acumens will not be able to provide “You” with advanced notice in case of emergency maintenance. Service unavailability due to emergency maintenance will be excluded from the uptime calculations.

  Uptime - IT Acumens shall provide at least 99.9% Service Availability