Validity of Domain name
registration and Web Space is for default year from the date of
account creation / date of registration either customized years
The service entitlement / features are not transferable.
Official communication has to be sent to email@example.com for
any changes to be made in postal address, e - mail ids or any other
Payment has to be sent before the due date mentioned in the invoice
failing which account will be deactivated.
Accounts cannot be used for any of the following purpose : Bulk
mail, Spamming or sending UCE ( unsolicited commercial mail ),
software piracy, distribution of pornographic material, Publishing
of obscene pictures, hacking or attempting to use machine or network
resources for unlawful / illegal purposes or any other illegal
activity. Any account violating these rules will be terminated
without notice if notification comes from concerned department and
no refunds will be issued, not withstanding penal provisions under
the Indian Cyber laws enacted by the Govt. of India from time to
Data transfer charges per month will be applicable for clients who
exceeds the bandwidth limit set by the company.
30 days advance notice is required for withdrawal of service from
clients for the following services VPS, Dedicated server hosting and
IT Acumens is not responsible for the sanctity or authenticity of
web contents of any website uploaded by their clients.
IT Acumens reserves the right to alter, amend or change these
policies at any time. All accounts are required to comply with any
changes made to these policies while their account are active.
Notification of any major changes to the policies will be emailed to
Renewal account are advised to pay the annual charges before due
date of their accounts to avoid deactivation.
Service specifications and pricing subject to change without notice.
IT Acumens reserves the rights to register/renew/transfer domain
names of the existing/new customers.
30 days money back guarantee is for web hosting and not domain name
Total amount will be refunded if requested by the client. The
request should be made within 30 days from the date of account
The amount will be refunded only if the reason/explanation given by
the client is found genuine and satisfying to the management of IT
Technical support is available for standard web sites with standard
features but in case the client is going to run web application like
CRM/CMS etc with database support then they need to inform our tech
and sales department while placing the order /uploading the content
as the support for these sites will involve additional charges.
All Legal matters subject to Chennai jurisdiction.
Domain Name Registration/Renewal will be done only for IT Acumens
clients i.e, those who avail web space form IT Acumens.
Backup of website content taken once in 7 days and to be used only
for disaster recovery of servers. Clients are expected to have the
backup of website content and database. No Back up will be provided
on individual basis.
Mail Backup will not be provided for mails inside web mail folders.
Clients are requested to download the mails regularly through local
Bulk Mailing - Clients are requested not to send bulk mails in any
form (solicited or unsolicited or commercial mails). The service
will be deactivated if client is found sending bulk mails without
notification. Clients should not send more than 200 mails per day on
regular basis through single email id. Sending more than 200 mails
per day may involve commercials and may need server admins approval.
Resource Usage - In a Shared Hosting environment we can't allow a
single website or databases or Mail services to use any of the
system resources more than 10% for a period longer than 60 seconds
will be deactivated immediately with out any notifications and your
web site will remain stopped until you are able to resolve this
issue in a local development environment and ensure this type of
usage will not repeat.
Scheduled Maintenance - To ensure optimal performance and security
of the Services, IT Acumens will routinely perform maintenance on a
regularly scheduled basis within its published maintenance windows.
This may require specific Services to be suspended during the
maintenance period. IT Acumens schedules maintenance windows
according to its policies. Service unavailability due to scheduled
maintenance will be excluded from “Your” uptime calculations for
availability. IT Acumens will use commercially reasonable efforts to
notify “You” in advance of any scheduled maintenance that may
adversely affect “Your” Services.
Emergency Maintenance - Under certain circumstances IT Acumens may
need to perform emergency maintenance, such as security patch
installation or hardware replacement. IT Acumens will not be able to
provide “You” with advanced notice in case of emergency maintenance.
Service unavailability due to emergency maintenance will be excluded
from the uptime calculations.
Uptime - IT Acumens shall provide at least 99.9% Service